Refund Policy
Last updated: Oct 2026
Because our templates are digital products, refunds are limited. This page explains when we can help and how to ask.
1. Digital products
Because our templates are digital products delivered immediately, purchases are generally final once files or clone links have been accessed. Refunds are not available for a change of mind or because you no longer need the template.
2. When we can help
If a template is materially different from its description or does not work as promised, contact us within 14 days of purchase and we will fix the problem or issue a refund.
The template files are broken or missing
The template is materially different from its description
You were charged twice for the same order
3. Requesting a review
Email our support team with your order email, the template name and a description of the issue so we can review the request fairly. We reply within a few business days, and approved refunds go back to the original payment method.
4. Contact
Questions about this policy can be sent to quix.webstudio@gmail.com.